Expertise
- Sales & Business Development
- Customer Service
- Customer Service Improvement
- Retail
- Catalogues
- Call Answering
- Call Center Solution
- Direct response marketing
- Health & Business Support
- scheduling
- Utilities
- sales support
- affordable call center agents
- offshore call centre
- Nearshore Call Center
- Bilingual business support
Summary
GlobalCom BPO (“GlobalCom”) is a privately owned firm, founded following 15 years of award-winning experience establishing and managing our precursor company, Cyber City Teleservices (“CCT”). CCT was a $110M+ call center outsourcer before its acquisition by IQOR. GlobalCom was established on the premise of continuing our mission to deliver best-in-class contact center services.
GlobalCom represents the most recent evolution of this team of industry leaders, coming together to launch “A Partnership Designed Just for You”. What makes us unique? We are committed to transparency and conduct our business for the benefit of YOU, our client. We develop a solution for your unique needs. Each team member keeps the focus on the delivery of service with the unshakeable goal of achieving your dynamic culture and Sales objectives.
The GlobalCom leadership team possesses over 100 years combined experience pioneering call center outsourcing in the US and the Philippines. Our services include delivering sales, customer care, receptionist, and back-office contact center programs from both the US, nearshore, and offshore locations. Our years of experience includes some of the most admired brands in the industry including Orchard Brands, Bluestem Brands, Viacom, 1800-Flowers.com, Ignite Media, Johnson & Johnson, Amerimark, HSBC, Dell, Washington Mutual, Dynamic Solutions, PSE&G and many others.
The core of our success is our people; our ability to attract, train and develop them into high-performing professionals. We have created a culture of superior performance, professional development, and inclusive community support outside the workplace. The strength of our team is one of the hallmarks of our success.
Experience
-
GlobalCom BPO
Director
- Current